Shipping Policy

Last Updated: 25 October, 2025

We want your order from Base Light Home to arrive quickly and safely. Below are details about our shipping process.

1. Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).
Once shipped, you’ll receive a confirmation email with tracking details.

2. Estimated Delivery Times

Delivery times may vary due to weather, customs, or carrier delays.

3. Shipping Rates

Shipping costs are calculated at checkout based on product weight, size, and destination.
We may offer free shipping promotions periodically—these will be clearly displayed on our site.

4. Tracking Your Order

You’ll receive a tracking number via email once your order ships.
You can track your package through the link provided or from our website using your order number.

5. Incorrect Address

Please verify your shipping address before submitting your order.
If you entered the wrong address, contact support@baselighthome.com immediately.
We cannot reroute or refund orders once they’ve shipped.

6. Lost or Stolen Packages

We are not responsible for packages marked as “Delivered” by the carrier but not received.
If your package is lost or stolen, contact the carrier directly and email us for assistance.

7. Damaged Items

If an item arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
We’ll arrange a replacement or refund depending on the situation.

8. International Shipping

We ship worldwide.
International orders may incur customs duties, taxes, or import fees—these are the customer’s responsibility.

9. Contact Us

For any shipping questions:
📧 support@baselighthome.com
📍 Nuxt IT LLC
1209 MOUNTAIN ROAD PL NE, STE R
ALBUQUERQUE, NM 87110, USA